🚚 Return Fee:. 📩 Need Help?If you have any questions or need further assistance, reach out to our support team via live chat or support@thepurest.my. We're happy to help!.

&#x1F69A; Return Fee:<ul data-end="1615" data-start="1441"><li data-end="1529" data-start="1441">If the return is due to a change of mind, the buyer should shoulder the return shipping fee.&#xA0;<ul data-end="511" data-start="297"><li data-end="511" data-start="421">The item must be unopened and in its original condition to be eligible for return.</li></ul></li><li data-end="1615" data-start="1530">We cover return shipping for damaged, defective, or incorrect items.</li></ul><hr data-start="1617" data-end="1622">&#x1F4E9; Need Help? If you have any questions or need further assistance, reach out to our support team via live chat or&#xA0;<a href="mailto:support@thepurest.my">support@thepurest.my</a>. We&apos;re happy to help!&#xA0;<h3 data-end="31" data-start="0" id="isPasted">&#xA0;</h3>

Are there any return shipping fees?

Return Confirmation ProcessAt The Purest Co, we’re committed to making your return experience smooth and hassle-free. Receipt of Returned Item📦 Return ConfirmationOnce we receive your returned item, we’ll promptly confirm its receipt and proceed wit

Return Confirmation Process At The Purest Co, we&#x2019;re committed to making your return experience smooth and hassle-free.<ol data-start="270" data-end="577"><li data-start="270" data-end="434">Receipt of Returned Item &#x1F4E6; Return Confirmation Once we receive your returned item, we&#x2019;ll promptly confirm its receipt and proceed with the next steps.</li><li data-start="436" data-end="577">Processing Time &#x23F3; How Long Does It Take? Returns are typically processed within 3-5 business days after the item reaches us.</li></ol><hr data-start="424" data-end="429">&#x1F4E9; Need Help? If you have any questions or need further assistance, reach out to our support team via live chat or&#xA0;<a href="mailto:support@thepurest.my">support@thepurest.my</a>. We&apos;re happy to help!&#xA0;

How long does it take to process a return?

📩 Need Help?If you have any questions or need further assistance, reach out to our support team via live chat or support@thepurest.my. We're happy to help!

<h3 data-end="874" data-start="846" id="isPasted">&#x1F4B3; &#xA0;Refund Process</h3><ul data-end="1068" data-start="915"><li data-end="987" data-start="915">Refunds are processed within 7&#x2013;10 business days after inspection</li><li data-end="1068" data-start="988">You can choose a refund via your original payment method or store credit</li></ul><hr data-start="1070" data-end="1075">&#x1F4E9; Need Help? If you have any questions or need further assistance, reach out to our support team via live chat or&#xA0;<a href="mailto:support@thepurest.my">support@thepurest.my</a>. We&apos;re happy to help!&#xA0;

When will I get my refund?

⚠️ What to Do:. 📩 Need Help?If you have any questions or need further assistance, reach out to our support team via live chat or support@thepurest.my. We're happy to help!

&#x26A0;&#xFE0F; What to Do:<ul data-end="1324" data-start="1160"><li data-end="1213" data-start="1160">Contact our customer service team immediately</li><li data-end="1253" data-start="1214">Provide photos for verification</li><li data-end="1324" data-start="1254">We will arrange a replacement or full refund at no cost to you</li></ul><hr data-start="1326" data-end="1331">&#x1F4E9; Need Help? If you have any questions or need further assistance, reach out to our support team via live chat or&#xA0;<a href="mailto:support@thepurest.my">support@thepurest.my</a>. We&apos;re happy to help!&#xA0;

Returning Damaged, Defective, or Incorrect Items

The Purest Co (MY)

🔄 Returns & Exchange Policy 🔄

Shipping Fees and Lead time

Which courier do you use?

What if my package gets lost or arrives damaged?

How do I track my order?

Can I request for my booster packs to be shipped without the box?

🚚 Shipping & Delivery 🚚

What is your money back guarantee policy?

I don't have any products left, can I still get a refund?

How long does it take to receive a refund?

Is there a time limit for requesting a refund?

Late or missing refunds

What is The Pures Co. store credit?

💰 90-Day Money Back Guarantee Policy 💰

I would like to order but I don’t have credit or a PayPal account. Are there any other payment options?

Do you have a physical store or distributors?

Is there any discount for first time buyer?

Can I change my shipping address after placing the order?

Do you have discounts for returning customers?

Do you have any samples?

🛒 Order & Payment Methods 🛒

What is Subscribe & Save?

How does the subscription work?

How do I start a subscription?

How does payment work?

Is my card information safe?

I have subscription but I can't log in?

🔄 Subscription Program 🔄

Are your products FDA approved?

Are your products Halal certified?

Your Ashwa Lychee Drink has MSG, is it safe?

Your Sicilian Orange Slimming Elixir has maltodextrin, is it safe?

Some of your products contains Sucralose is it safe to consume?

Some of your products contains Fructose is it safe to consume?

What is the dalton size of your collagen?

Which are your products are vegan friendly?

How long until I can see the results?

It is ok to consume mutiple products at the same time?

I have other supplements taking is it ok to consume with your products?

Are your products safe for breastfeeding/pregnant women?

Are your products safe for children? How can I determine which products are right for me?

Difference between Collagen Glow Berries and Marine Collagen Peptide?

Is it ok to take alcohol while taking your products?

Do you have product for the eyes?

Are your Melts product ranges is halal certified & safety for lactose intolerance?

📌 Product Information

The Purest Perks Loyalty Program

How can I join the Perks loyalty Program?

How do I earn points or rewards?

How can I upgrade my membership, and what perks does each tier offer?

Can I combine or transfer rewards with family members or friends?

How many rewards can I redeem in a single transaction?

Do my rewards or points expire, and if so, when?

What happens if I change my mind about a reward I redeemed?

Can I earn points on discounted or promotional items?

How long does it take for points to be added to my account after a purchase?

Can I use my points on subscription orders?

Will I lose my tier status if my points expire or if I don’t meet the tier’s spending requirement?

What will happen to my points if I avail of the refund/90-day money-back guarantee program?

What should I do if I have more questions or need help?

🎉 The Purest Perks Loyalty Program 🎉