What if my package gets lost or arrives damaged?Updated 3 days ago

Lost or Damaged Packages

At The Purest Co, we are committed to ensuring your order reaches you safely and in perfect condition.

1. Lost Packages

📦 Can’t locate your order?

• If your package is lost during transit, contact our customer support team immediately.
• Provide your order number and any relevant details via:
  • Email: [email protected]
  • Live Chat: Available on our website.
• We will promptly investigate and assist in resolving the issue.

2. Damaged Packages

💔 Received a damaged item?

• Notify our customer support team immediately after receiving your order.
• Contact us via:
  • Email: [email protected]
  • Live Chat: Available on our website.
• Include photos of the damaged items or packaging for assessment.

📌 What Happens Next?

• Once we receive your report and documentation, we will review the situation thoroughly.
• We may arrange a replacement or take other necessary steps to ensure your satisfaction.

Your satisfaction is our priority, and we’re here to help! 

📩 Need Assistance?
If you have any questions regarding international shipping, reach out to our support team:

• Email: [email protected]
• Live Chat: Available through our Help Center.

We’re here to ensure a seamless shopping experience, no matter where you are!