How to Fix a Subscription Payment IssueUpdated 2 months ago

Sometimes subscription payments don’t go through — don’t worry, it’s usually easy to fix. Follow the steps below to get your subscription back on track. 

✅ Common reasons a payment may fail

• Card expired or replaced

• Insufficient balance

• Bank temporarily declined the charge

• Billing details need to be updated

🧭 Step-by-step: Fix your subscription payment

Step 1 — Log in to your account
Log in using the email linked to your subscription and go to the “Subscription” section.

Step 2 — Select your active subscription
Click on the subscription showing a payment issue or failed payment status.
📸 (Insert screenshot: Subscription list with status)

Step 3 — Update your payment details
Go to Payment Method / Billing Details, click Edit, and add or replace your card.

Step 4 — Save & retry
Once updated, the system will automatically retry the payment.
You’ll see a confirmation on screen and may also receive an email update.

💡 Helpful tips

• Subscription renewals are automatic based on your selected delivery schedule.

• Charges may appear as “Purest Co” or “Stripe” on your bank statement.

• Updating your card usually fixes the issue immediately — no need to place a new order.

❓ Still having trouble?

If your payment keeps failing after updating your details, please contact us via chat and share:

• Amount charged (or attempted)

• Date of charge

• Screenshot of the bank message (no card details)

We’re happy to help! 😊