The Purest Co (MY)

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Yes! 🎉 We offer exclusive discounts for subscription orders, allowing you to redeem points and save on your recurring purchases. 📦✨

Can I use my points on subscription orders?

🎉 The Purest Perks Loyalty Program 🎉

Shipping Fees and Lead time

Which courier do you use?

What if my package gets lost or arrives damaged?

How do I track my order?

Can I request for my booster packs to be shipped without the box?

🚚 Shipping & Delivery 🚚

Are there any return shipping fees?

How long does it take to process a return?

When will I get my refund?

Returning Damaged, Defective, or Incorrect Items

🔄 Returns & Exchange Policy 🔄

What is your money back guarantee policy?

I don't have any products left, can I still get a refund?

How long does it take to receive a refund?

Is there a time limit for requesting a refund?

Late or missing refunds

What is The Pures Co. store credit?

💰 90-Day Money Back Guarantee Policy 💰

I would like to order but I don’t have credit or a PayPal account. Are there any other payment options?

Do you have a physical store or distributors?

Is there any discount for first time buyer?

Can I change my shipping address after placing the order?

Do you have discounts for returning customers?

Do you have any samples?

🛒 Order & Payment Methods 🛒

What is Subscribe & Save?

How does the subscription work?

How do I start a subscription?

How does payment work?

Is my card information safe?

I have subscription but I can't log in?

🔄 Subscription Program 🔄

Are your products FDA approved?

Are your products Halal certified?

Your Ashwa Lychee Drink has MSG, is it safe?

Your Sicilian Orange Slimming Elixir has maltodextrin, is it safe?

Some of your products contains Sucralose is it safe to consume?

Some of your products contains Fructose is it safe to consume?

What is the dalton size of your collagen?

Which are your products are vegan friendly?

How long until I can see the results?

It is ok to consume mutiple products at the same time?

I have other supplements taking is it ok to consume with your products?

Are your products safe for breastfeeding/pregnant women?

Are your products safe for children? How can I determine which products are right for me?

Difference between Collagen Glow Berries and Marine Collagen Peptide?

Is it ok to take alcohol while taking your products?

Do you have product for the eyes?

Are your Melts product ranges is halal certified & safety for lactose intolerance?

📌 Product Information

The Purest Perks Loyalty Program

How can I join the Perks loyalty Program?

How do I earn points or rewards?

How can I upgrade my membership, and what perks does each tier offer?

Can I combine or transfer rewards with family members or friends?

How many rewards can I redeem in a single transaction?

Do my rewards or points expire, and if so, when?

What happens if I change my mind about a reward I redeemed?

Can I earn points on discounted or promotional items?

How long does it take for points to be added to my account after a purchase?

Will I lose my tier status if my points expire or if I don’t meet the tier’s spending requirement?

What will happen to my points if I avail of the refund/90-day money-back guarantee program?

What should I do if I have more questions or need help?

Can I use my points on subscription orders?Updated a month ago